About the project
What is care?
The interface assists users
in efficiently tracking their
vehicle maintenance.
My role
UX Research
UI Design
Usability Testing
Tools
Problems
1. Documentation Management:
Forms and records related to
vehicle maintenance can often be
lost or misplaced. This can lead to inefficiencies in tracking maintenance history and can
create challenges when renewing documentation or proving
compliance with regulations.
2. Predictive Maintenance:
Many vehicle owners struggle with determining when maintenance
tasks are necessary
3. Cost Management:
Vehicle maintenance costs can
quickly add up, especially if
maintenance tasks are not performed at the optimal time or if
there are unexpected breakdowns.
Solution
A digital interface that organizes and helps users keep all maintenance
records and schedules in one
convenient location, reducing the risk of losing important information
Main Goal
To help the users efficiently track theirvehicle maintenance.
KPI
1. To arrange the user's car.
2. Reduction in financial expenses
3.Get the relevant information as
quickly as possible
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Cost-saving:
By staying on top of maintenance, users can identify and address
minor issues before they escalate
into costly repairs, potentially
saving money in the long run.
Organization:
It helps users keep all maintenance records and schedules in one
convenient location, reducing the
risk of losing important information.
Reminders:
The website can send reminders for
upcoming maintenance tasks based
on the vehicle's mileage or time
intervals, ensuring timely servicing andpreventing potential issues.
Convenience:
Users can access their vehicle
maintenance information from
anywhere with an internet
connection, making it easier to
stay organized and informed.
JTBD
Competitive analysis
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Strengths
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Weaknesses
Opportunities
Threats
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Insights
Compare your vehicle to
others with the same vehicle.
Realize Costs and Budget
Accordingly.
Show your real gas mileage
and change driving habits.
The site provides service for
all means of transportation.
It is limited to US and UK
vehicles only.
The site has not undergone a
design innovation for a long
time and it has many design
mistakes.
Looks only at fuel and not
other maintenance.
Helps people understand
and save fuel.
Helps many vehicles to be preserved for longer.
The site is difficult to use
because it is not clearly
structured.
Location restriction.
The texts are long and
difficult to read.
Lots of information and
little visual.
People not only want to track their fuel consumption, they also want to understand how it is wasted and how much
distance there is a significantchange.
Lots of information in one place.
Keep vehicles well maintainedwith timely service
reminders.
Finding trusted service shopsbased on verified reviews.
Offers service only in America and Canada.
There is no reference to forms such as car insurance,
license, etc.
The user has the option to follow the price list and sell his vehicle at the right time.
Interface built in desktop andmobile, It gives convenience to the user to use the
interface from anywhere.
Limited Coverage.
Incomplete Information, Carfax relies on data provided by
various sources.
There's still a chance of errors or inaccuracies in the reports.
People are happy that the sitekeeps track of their car maintenance and forms for them
which gets lost in time.
Its helping that the user can go way back on his history
like 7 years ago and more.
Competitor Review
Competitor Review Introduction
As part of my research, I analyzed two key competitors in the vehicle industry: Fuelly and Carfax.
Both companies focus on vehicle history tracking and ownership management, providing valuable tools for maintaining records, monitoring vehicle performance, and assisting in the selling process.
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User journey map
User journey map
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Action
Pain Point
Feeling
Doing
Discovery Phase,
Initial Detection
Searching
for information
Getting
information
Seeking for
Expert Help
Preventive
Measures
Repair Process
While driving their
private car, the user
noticesan unusual
sound, warning light,
or performance issue,
indicating a potential
maintenance problem.
User searches online for
reliable platforms to trackvehicle maintenance.
Checking the websites
of licensed offices.
Calling a telephone
service.
Arrives at the garage.
Concerns about cost and trustworthiness of
mechanics.
Get Solutions online.
The user finds his forms.
Checks the information
in depth.
Receives a recommendation or car maintenance
schedules.
Organizes forms and
organizes in one place.
Begins to pay debts.
Registers himself where and when to repair or replace maintenance
in his car.
Uncertainty about how to proceed with the repairs
Consultation.
A process for correcting
the problem and
determining the best
course of action.
The repair is expensive.
Out of stock of what you need.
Because of a late paymentyou have a conference.
Lack of knowledge about vehicle maintenance.
Difficulty finding reliable
and relevant information.
A car got stuck in the
middle of the road.
Life-threatening.
Late payment forms.
You can never be sure
if the information you
found is reliable or essential to you.
You never know if and
when you'll run into a problem again.
Feeling calm and happy
that solved the problem.
Annoyed that you don't have receipts and invoices from previous purchases.
Afraid of being lied to.
Unsure about what maintenance tasks are.
Starting to calm down.
Anxious or stressed aboutthe potential issue.
Panicked and worried
about a failure or
payment tracking.
User considers implementing preventive maintenance measures to avoid similar issues in the
future, such as regular
inspections, fluid checksand timely servicing.
User communicates the symptoms to the mechanic, enabling accurate diagnosis.
User receives an estimatefor the repair costs and
approves the necessary
repairs.
User refers to the car's manual or online resources for guidance.
User turns off the engine and performs a basic
diagnostic check, looking for visible signs of
damage or leaks.
Continues to look
elsewhere for information.
Consults with people.
Starting to look for where the fault is.
Checking what can be
done.
Looking for information.
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1. Do you perform routine car maintenance?
-
I try to maintain as possible.
-
I prioritize my car's maintenance.
-
Sometimes.
-
I try to maintain as possible.
-
Didn't get into it at all.
2. What car information do you think is
essential to monitor?
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-
Mileage and fuel efficiency.
-
Insurance coverage details.
-
Schedules and service history.
-
All the answers are correct.
3. How often do you pay your car bills on time?
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-
Always on time.
-
Delays occasionally.
-
Often delayed.
-
I don't follow.
4. How do you organize your car documents?
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-
Filed neatly and easily accessible.
-
I have most things.
-
A little organized.
-
Scattered and hard to find.
5. Would you like to monitor the maintenance
of your vehicle more efficiently?
-
regularly, at least once a month.
-
Occasionally, every few months.
-
Rarely, only when mentioned.
-
Not checking at all.
6. Do you want to monitor your vehicle's maintenance more efficiently?
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-
Yes
-
No
-
Sometimes.
-
I don't know
7. Do you conduct regular car
maintenance checks?
-
Very important, I follow it strictly.
-
Slightly important, I keep records.
-
I don't follow it consistently.
-
Not important at all.
Which digital tools do you use or consider
for tracking your vehicle's information?
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-
Vehicle management apps.
-
Provided by insurance companies.
-
Paper records
-
Not important at all.
How often do you check if your car
insurance is up to date?
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Yes, at recommended intervals.
Every now and then
Only when there is a problem.
No, I don't do regular checkups.
User resurge
The work was done by interviewing
10 participants who own a private car
Open-ended question
How would you prefer to manage your car-related information and tasks efficiently?
‘’Mileage, treatments, insurances,
everything in a great order.
How much was the insurance last
year, let's say.’’
‘’Yes, I would prefer an app that
would be connected to my car and
alert the things that are needed.’’
"It's crucial for me to monitor repairs and part replacements in an older vehicle. From experience, maintaining the right oils is essential, as different vehicles require different types."
‘’I would like the interface to alert me when to perform vehicle inspections correctly. There are tests that need to be done every month or year.’’
‘’The warning before
periodic treatment.’’
‘’There are so many forms and
I would like a place to organize
them for me.’’
"I prefer an app for immediate access to information and reminders for tasks like refueling and inspections."
‘’A place that will bring everything
together and send reminders when
things need to be renewed and if
there is a problem what
is recommended to be done..’’
‘’I would like a comprehensive log
service history of all past
maintenance and repairs.’’
Persona
Target audience who own cars.
33
Hadera Israel
Dentist
Ford fiesta 2008
Maya Levi
Age: 33
Location: Hadera Israel
Profession: Dentist
Car: Ford fiesta 2008
Goals & Needs
Want to keep her car for a long
time as possible.
Knowing that her car is in good
condition and legally compliant
provides her peace of mind.
Seeking convenience in managing
maintenance schedules, testing
appointments, and license renewals.
Pain Point
Getting stuck with the car because
of a maintenance problem.
She worry about the longterm
durability and reliability of her car.
Seeking convenience in managing
maintenance schedules, testing
appointments, and license renewals.
Persona
Target audience who own cars.
33
Hadera Israel
Dentist
Ford fiesta 2008
Eitan Biton
Age: 33
Location: Haifa Israel
Profession: Student
Car: Toyota corolla
Goals & Needs
He wants to maintain his car as well
as possible.
To ensure compliance with
legal requirements.
He wants his car to be reliable and functional whenever he needs it.
Ensuring that the car is safe to drive is
a top priority.
Pain Point
Regular maintenance can be Expensive.
Taking the car to the garage can be
time-consuming.
It can be difficult to keep track of the
car's service history.
Finding information across various fields
takes a lot of time.
Persona
Target audience who own cars.
Maya Levi
Age:
Location:
Profession:
Car:
33
Hadera Israel
Dentist
Ford fiesta 2008
Goals & Needs
Want to keep her car for a long
time as possible.
Knowing that her car is in good
condition and legally compliant
provides her peace of mind.
Seeking convenience in managing
maintenance schedules, testing
appointments, and license renewals.
Pain Point
Getting stuck with the car because of a maintenance problem.
She worry about the longterm
durability and reliability of her car.
Afraid of not paying the bill on time and getting a conference.
Eitan Biton
Age:
Location:
Profession:
Car:
25
Haifa Israel
College student
Toyota corolla 2023
Goals & Needs
He wants to maintain his car
as well as possible.
To ensure compliance with
legal requirements.
He wants his car to be reliable and functional whenever he needs it.
Ensuring that the car is safe to
drive is a top priority.
Pain Point
Regular maintenance can
be Expensive.
Taking the car to the garage
can be time-consuming.
It can be difficult to keep track
of the car's service history
Finding information across various fields takes a lot of time.
Wireframe
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Flow
Main page
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Card page
Let's work together
Design System
Typography
The sans serif font is clear and legible, ensuring users don't get lost in the site's many details.
Typography
H1 Work Sans /Bold/28
H2 Work Semi-bold/24
H3 Work Sans / Medium /20
Subtitel & body text
Body1 Work Sans / Regular / 20
Body 2 Work Sans / Regular / 14
Body 3 Work Sans / Regular / 10
Icons
Icons
Color palette
Primary Pallet
Secondary
Accent Pallet
Buttons
Components
Documents page
